Case study Relocation
Clear ownership for buyer area inquiries.
How a relocation buyer advisory service in Newark, Delaware got assignment rules, follow-up status, backup owner and internal request summary, live in 20 working days.
Before
Where they started
All buyer area inquiries mail arrived in one shared box watched by several people between other tasks. Responsibility attached to whoever felt guilty first.
The cost of it
What was going wrong
For buyer area inquiries, two people sometimes answered the same message while another inquiry sat untouched. Covering a colleague's day off meant reading entire threads just to learn their status.
What we built
Requests now arrive with preferred area, property needs and moving timeframe, an assigned owner and a straightforward status marker. Absences are covered by a nominated backup rather than by guesswork.
20 working days, start to handover
20 working days after content approval, including staff review and handover.
Content approved
The clock starts here, once the agency has signed off the material the pages are built from.
The build
4 components, built and tested in the order listed above.
Staff review
The agency's own staff checked the work before anything went live.
Handover
Live and handed over within 20 working days of content approval.
After
What changed
Day to day with buyer area inquiries, ownership, status and backup are visible at a glance.
“The messages about buyer area inquiries always arrived. What was missing was a name next to each one. Now there is one.”
Questions about this project
How long did this project take?
20 working days after content approval, including staff review and handover. The working-day count starts once the client has approved the content, so the pace of approvals decides the start date.
Which plan includes this kind of work?
Inquiries routed straight into your CRM (every plan). So a build like this fits The Listing, the entry plan, from $137 a month.
Why is the business not named?
Case studies on GetRealtorWebsite describe each client by the kind of business and the region rather than by name. The quote is from the named contact, in their own words, and is published with their permission.
Want the same fix on your site?
A 30-minute walk-through of the site you would get, on your screen. Plans from $137 a month, the $797 build fee invoiced only after you approve the live site.