Case study Condo and HOA
Routing buyer area inquiries to the right local team.
How a city apartment sales agency in Lexington, Kentucky got local contact panel, location selection, location-aware notifications and opening hours, live in 20 working days.
Before
Where they started
The buyer area inquiries information ignored geography entirely. Contact details were listed without any hint of which one served which area.
The cost of it
What was going wrong
For buyer area inquiries, every misrouted call cost two conversations. The site had the location information; it simply never connected it to the inquiry.
What we built
Each location's contact information appears next to the relevant description. When someone sends an inquiry, the chosen location travels with it, along with preferred area, property needs and moving timeframe.
20 working days, start to handover
20 working days after content approval, including staff review and handover.
Content approved
The clock starts here, once the agency has signed off the material the pages are built from.
The build
4 components, built and tested in the order listed above.
Staff review
The agency's own staff checked the work before anything went live.
Handover
Live and handed over within 20 working days of content approval.
After
What changed
Day to day with buyer area inquiries, routing is decided on the page, before anyone lifts a phone.
“People asking about buyer area inquiries should not need a map of our internal structure. The page now walks them to the right contact.”
Questions about this project
How long did this project take?
20 working days after content approval, including staff review and handover. The working-day count starts once the client has approved the content, so the pace of approvals decides the start date.
Which plan includes this kind of work?
A site structured around the areas you serve (every plan); Inquiries routed straight into your CRM (every plan). So a build like this fits The Listing, the entry plan, from $137 a month.
Why is the business not named?
Case studies on GetRealtorWebsite describe each client by the kind of business and the region rather than by name. The quote is from the named contact, in their own words, and is published with their permission.
Want the same fix on your site?
A 30-minute walk-through of the site you would get, on your screen. Plans from $137 a month, the $797 build fee invoiced only after you approve the live site.