Case study Buyer's agents
No more silence after buyer area inquiries submissions.
How a buyer representation and search agency in Santa Rosa, California got confirmation page, acknowledgment email, correction contact and opening-hours guidance, live in 25 working days.
Before
Where they started
Sending the buyer area inquiries form simply returned visitors to the homepage. Nothing confirmed receipt or explained what would happen next.
The cost of it
What was going wrong
With buyer area inquiries, uncertainty produced extra work on both sides: repeated submissions from visitors and reassurance calls for staff who would rather have been answering real inquiries.
What we built
A summary page and follow-up email now meet every submission, explaining the path to a discussion with the area specialist, how to amend details and when a reply should be expected.
25 working days, start to handover
25 working days after content approval, including staff review and handover.
Content approved
The clock starts here, once the agency has signed off the material the pages are built from.
The build
4 components, built and tested in the order listed above.
Staff review
The agency's own staff checked the work before anything went live.
Handover
Live and handed over within 25 working days of content approval.
After
What changed
When it comes to buyer area inquiries, the sender leaves knowing the message arrived and what happens next. Staff handle a single thread per customer instead of matching duplicates.
“Our buyer area inquiries confirmation says plainly what happens next. Nobody should have to telephone to find out whether a form worked.”
Questions about this project
How long did this project take?
25 working days after content approval, including staff review and handover. The working-day count starts once the client has approved the content, so the pace of approvals decides the start date.
Which plan includes this kind of work?
Inquiries routed straight into your CRM (every plan). So a build like this fits The Listing, the entry plan, from $137 a month.
Why is the business not named?
Case studies on GetRealtorWebsite describe each client by the kind of business and the region rather than by name. The quote is from the named contact, in their own words, and is published with their permission.
Want the same fix on your site?
A 30-minute walk-through of the site you would get, on your screen. Plans from $137 a month, the $797 build fee invoiced only after you approve the live site.