Case study Small teams
When the buyer area inquiries form breaks, the site still answers.
How a market town independent estate agency in Newark, Delaware got alternative contact method, useful failure message, form delivery check and staff escalation contact, live in 20 working days.
Before
Where they started
The form was the main contact route for buyer area inquiries, yet the business had no clear fallback if a submission failed.
The cost of it
What was going wrong
For buyer area inquiries, when the form broke, the site went silent in both directions: visitors could not find another route, and staff had no test to notice the failure.
What we built
A published backup method, explanatory errors and chase-up advice now surround the form. Regular checks submit genuine test inquiries covering preferred area, property needs and moving timeframe and verify arrival.
20 working days, start to handover
20 working days after content approval, including staff review and handover.
Content approved
The clock starts here, once the agency has signed off the material the pages are built from.
The build
4 components, built and tested in the order listed above.
Staff review
The agency's own staff checked the work before anything went live.
Handover
Live and handed over within 20 working days of content approval.
After
What changed
Day to day with buyer area inquiries, failure is now inconvenient rather than fatal. Visitors have a second route, staff have a test, and no one is claiming perfection.
“The buyer area inquiries fallback is published on the page where it belongs, and the delivery check is ours to run. Prepared beats lucky.”
Questions about this project
How long did this project take?
20 working days after content approval, including staff review and handover. The working-day count starts once the client has approved the content, so the pace of approvals decides the start date.
Which plan includes this kind of work?
Inquiries routed straight into your CRM (every plan); Hosting, security and speed, managed (every plan). So a build like this fits The Listing, the entry plan, from $137 a month.
Why is the business not named?
Case studies on GetRealtorWebsite describe each client by the kind of business and the region rather than by name. The quote is from the named contact, in their own words, and is published with their permission.
Want the same fix on your site?
A 30-minute walk-through of the site you would get, on your screen. Plans from $137 a month, the $797 build fee invoiced only after you approve the live site.